11f99 FAQ — Find Answers to Your Questions Right Here

While placing Sports Betting on 11f99, real-time scores and match information are available directly within the betting interface when you're logged in.

Where to Find It: After logging in, go to the Sports Betting section. Live matches will typically show a Live icon — click it to view the scoreboard and real-time match statistics. For In-Play betting events, Odds also update in real time.

Wrestling Betting: in the Wrestling Betting section Live updates and round-by-round information are provided for wrestling events. Betting is available both before and during an event.

Canoe Bet: in the Canoe Betting section Race progress and position updates are displayed.

Tournament Outright: In the Tournament Outright section The overall tournament standings and potential winner odds are displayed.

If you can't find Live information for a specific event, [email protected]and ask — the support team will let you know which events have Live scores available.

Playing at 11f99's Live Casino feels remarkably close to a real casino experience — genuine dealers, actual cards or roulette tables, and real-time gameplay. Getting started is straightforward.

What You'll Need:

1. Account & Login: You must have a registered 11f99 account and be logged in. If you don't have an account yet, please Register।

2. Deposit Balance: To play with real money at the Live Casino, you'll need sufficient funds in your account. Make a deposit — the minimum amount is in the Terms & Conditions are provided.

3. Internet connection: Live Casino relies on streaming, so a stable internet connection is essential. When playing on mobile data, 4G or WiFi is recommended — a slow connection may cause the video feed to become blurry.

4. Choose a Table: in the 11f99 Casino section Head to the Live Casino section and click on it. You'll see a list of tables including Roulette, Baccarat, Blackjack, and more — check the minimum bet amount and choose a table that suits you.

5. Place Your Bet: Once you join a table, the timer starts — place your chips and bet within the allotted time. The dealer will announce the result, and any winnings will be instantly credited to your balance.

Multihand Blackjack: Multi-Hand Blackjack Place bets on multiple hands at once — great fun once you have a bit of experience under your belt.

Play responsibly — set a budget before you start and stick to it. Responsible Gaming page explains how to set up Self-Exclusion and account limits.

With Bangladeshi users in mind, 11f99 supports local mobile banking methods. These can be used for both deposits and withdrawals.

Supported Payment Methods:

Mobile Banking: bKash, Nagad, and Rocket are the most popular payment methods among Bangladeshi users. Deposits and withdrawals are generally processed quickly. The name registered to your mobile banking number must match the name on your 11f99 account — a mismatch may cause withdrawals to be held.

Bank Transfer: Direct transfers through a local bank are available. This is a secure option for larger amounts. Processing typically takes 1–3 business days.

Cryptocurrency: Selected cryptocurrencies, including USDT, are supported. Processing times vary depending on blockchain confirmation times.

E-Wallet: A range of digital payment methods are also supported — log in and visit the Payment section to see the latest list.

A few important points:

• Minimum and maximum deposit limits vary by payment method — in the Terms & Conditions More details available.
• KYC verification is mandatory before your first withdrawal.
• The name on your account must match the name on your payment method.
• If an active bonus has a Wagering Requirement, withdrawals may be restricted.

For any specific questions about payments, [email protected]to get in touch.

The 11f99 support team is committed to resolving user issues promptly. You can reach us through several channels.

Email Support: For the most reliable and comprehensive assistance, [email protected]Email us at with a clear description of the issue, your registered email address, and the transaction reference number where applicable — this helps us resolve your request more quickly.

Live Chat: A live chat option may be available on the platform when you are logged in — after signing in, click the support icon to check. Live chat provides quick initial assistance.

Service Hours: The 11f99 support team is active during regular business days. Email responses typically arrive within a few hours, though it may take a little longer during busy periods. For urgent matters, include "URGENT" in the subject line of your email to receive priority attention.

What to include when contacting support:

• Your registered email address.
• A detailed description of the issue — when it occurred and what error message appeared.
• For payment issues: the transaction date and amount.
• Send a screenshot if needed — it speeds up the resolution process.

About Us page Find out more about our support.

A locked or suspended account is frustrating, but in most cases it is temporary and can be resolved. Understanding the reason and taking the right steps will get things sorted out quickly.

Common reasons for account lock:

1. Repeated Wrong Password: Entering an incorrect password too many times will temporarily lock your account. This is a standard security measure. It usually unlocks automatically after 15–30 minutes. If you still cannot access your account after that, reset your password.

2. KYC Verification Pending: If KYC verification is not completed within the required timeframe, certain account features may be restricted. Log in and submit your KYC details.

3. Security-Related Suspension: If suspicious activity is detected, your account may be temporarily suspended as a security measure. You will be notified by email in such cases.

4. Rule Violations: Creating multiple accounts, abusing bonuses, or Terms & Conditions Violations may result in permanent account suspension.

5. Self-Exclusion: You Yourself Responsible Gaming If you have activated Self-Exclusion using the responsible gaming tool, you will not be able to log in until the set period expires — this is an intentional safeguard.

Steps to Resolve:

• Start by checking your registered email — a message will be sent explaining the reason and next steps.
• If your account is temporarily locked, wait 15–30 minutes before trying again.
• If you've forgotten your password, please reset it.
• If the Issue Persists [email protected]Send an email to with your registered email address and a description of the issue.

The support team will verify your account status and work to resolve the issue quickly. For urgent matters, write "Account Locked - Urgent" in the subject line.

11f99 regularly rolls out new promotions and bonus offers — here's where to find them and how to make the most of what's available.

Where to Find Offers:

1. While logged in: After logging in, go to the Promotions or Bonuses section to view all active offers. Each offer displays its terms and conditions, validity period, and Wagering Requirements.

2. By registered email: 11f99 notifies members of new promotions by email. Check your inbox regularly — emails may sometimes land in your Spam folder, so whitelist 11f99 emails to stay up to date.

3. On the homepage: Active promotion banners are displayed on 11f99's main page — you can find current offers there directly as well.

How Often Offers Are Updated: 11f99 updates its promotions on a regular schedule — new offers typically go live weekly or around special events. Limited-time offers are also available during occasions such as the Cricket World Cup, Ramadan, and other major events.

Important things to note before using any offer:

• Wagering Requirement: Most bonuses come with a Wagering Requirement — meaning you must wager the bonus amount a specified number of times before you can make a withdrawal.
• Validity: Each offer has a specific validity period — bonuses expire once the deadline has passed.
• Game Restrictions: Some bonuses are only valid for use on specific games.
• Maximum Bet: While a bonus is active, there may be a maximum stake limit per bet.

For full bonus terms and conditions, Terms & Conditions Page Read through it. If you have questions about a specific offer, [email protected]to ask.