11f99 Responsible Gaming: Self-Exclusion, Limits & Safe Play

6 Core Principles of Responsible Gaming

Principles that 11f99 upholds — and that every player should keep in mind

Stay Within Your Budget

Set a fixed budget before each gaming session and do not spend a single BDT beyond it. Never use savings or money set aside for essential expenses on gaming.

Stick to your time limits

Long, unbroken sessions cause mental fatigue and weaken your decision-making. Take a break every hour and don't play beyond your set daily limit.

Think of It as Entertainment

Gaming is entertainment — casino or Sports Betting is not a career or a source of regular income. Enjoy the experience each session without putting pressure on yourself to win.

Accept the Loss

Losses are part of the game — every session carries the risk of losing. Chasing losses with bigger bets only leads to greater harm. Learn to end a session and accept the loss.

Tell Someone You Trust

Let a family member or trusted friend know about your gaming habits — they can step in if needed. Gaming should never be something to hide, as long as you're playing within your limits.

Don't Hesitate to Seek Help

If you're struggling to keep your gaming under control, reach out to 11f99 Support. Choosing Self-Exclusion isn't a sign of weakness — it's a brave and informed decision.

11f99 Responsible Gaming Tools

These tools are in your hands to keep your gaming in check

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, you won't be able to deposit beyond that limit — a simple way to stay in control of your own budget.

Effective immediately

Loss Limit — Cap your losses

Decide in advance the maximum amount you're willing to lose in a given period. Once that limit is reached, the system can automatically end your session.

Financial Protection

Session Time Limit — Set a time cap

Set a maximum duration for each gaming session. When time's up, choose your preference — an alert or an automatic logout.

Fatigue Prevention

Reality Check — A Reminder to Stay Grounded

Pop-up notifications at set intervals will remind you how long you have been playing and how much you have won or lost. Stay aware, stay in control.

Awareness Message

Cooling Off — Take a temporary break

Temporarily close your account for a few days to a few weeks. During this period, login will be completely disabled — giving you the chance to start fresh.

7 days to 6 weeks

Self-Exclusion — Voluntary Account Exclusion

Exclude yourself from the platform for anywhere from 6 months to permanently. While Self-Exclusion is active, no new accounts can be opened and all marketing communications will be stopped.

Maximum protection

How to Activate the Tools

To activate these tools, go to the "Responsible Gaming" section in your account settings, or directly [email protected]-to submit your request. Limit reductions take effect immediately; requests to increase a limit take effect after a 24–72 hour waiting period.

Table of Contents

1Self-Exclusion Guide
2Budget Planning
3Warning Signs
4Age & Family
511f99's Commitment

Terms & Conditions Full Policy

Privacy Policy Data Protection Details

1 Self-Exclusion — How to Apply & What to Expect

Self-Exclusion is the most powerful responsible gaming tool available. When gaming feels out of control, or when you consciously want to step away from gaming altogether — Self-Exclusion is the way to put that decision into action.

After activating Self-Exclusion at 11f99, you will be completely locked out of your account for the specified period. Marketing emails, promotional messages — everything stops. It's the right way to step away and give yourself time.

Steps to Activate Self-Exclusion

1

Log In to Your Account

On 11f99 Log In and go to the "Responsible Gaming" section in your account settings.

2

Select Self-Exclusion

Cooling Off (temporary break) or Self-Exclusion (long-term) — choose what works best for you.

3

Set a Time Limit

6 months, 1 year, 5 years, or permanently — choose the duration that works best for you.

4

Confirm

Please confirm your request. Once processed, a confirmation will be sent to your email.

5

Get Support When You Need It

Having trouble making changes in Settings [email protected]— send a request directly.

Self-Exclusion Is One-Way

Once Self-Exclusion is activated, it cannot be cancelled before the set period ends. That is precisely what makes this tool effective — you cannot end it early on impulse.

2 Budget planning — How to set your gaming budget

The most important part of healthy gaming habits is proper budget planning. A budget isn't just about how much you spend — it's the line that protects your financial security.

Experts at 11f99 recommend thinking in terms of an "entertainment budget." Just as you set money aside for movies or dining out, gaming should be treated as a fixed entertainment allocation.

Guidelines for Setting a Healthy Budget

Up to 5% of Income on Entertainment — It is recommended that you spend no more than 5% of your total monthly income on gaming.
Budget after bills and essential expenses — Budget for entertainment from what's left after rent, food, and health expenses.
Never Gamble with Borrowed Money — Never use credit cards, personal loans, or borrowed money for gaming.
Limit reinvesting your winnings — When you win, withdraw a portion rather than staking everything again.
Set Your Deposit Limit in Advance — Set a budget and lock it in with 11f99's Deposit Limit tool — so even under pressure, you won't go over.

Financial Situation	Advice	Specialised Tools
In Financial Difficulty	Take a Complete Break	Self-Exclusion
On a limited budget	Set a weekly Deposit Limit	Deposit Limit
Under Normal Circumstances	Set a monthly entertainment budget	Loss Limit
During long sessions	Take hourly breaks	Time Limit

3 Warning Signs — When to Be Concerned

Gaming addiction doesn't happen overnight — it builds gradually. The signs below are worth watching for, whether for yourself or someone you care about.

Red Flags — Immediate Action Required

Placing bigger bets to chase losses

Chasing losses by repeatedly placing larger bets.

Playing with borrowed money

You are borrowing money from family, friends, or the bank to keep gambling.

Neglecting daily responsibilities

You are prioritising gaming over work, family, or your health.

Hiding your gaming

Hiding your gaming habits from family or friends.

Repeatedly breaking your budget

You are unable to stop even after exceeding your set budget.

Feeling restless when you can't play

Feeling anxious, restless, or irritable when you're unable to play.

Yellow Flag — Time to Be Aware

Playing time is increasing

Spending more time gaming than you planned.

Increasing bet sizes

Needing bigger bets than before to feel the same excitement.

Gaming to relieve stress

Using gaming as an escape from stress or loneliness.

Losing interest in other activities

Losing interest in hobbies or social activities you used to enjoy.

Assess Yourself Honestly

If you recognise two or more of the signs above in yourself, don't hesitate — reach out to 11f99 Support: [email protected]. That's not weakness — that's awareness.

4 Age policy & protecting your family

11f99 is strictly for users aged 18 and above. This isn't just a rule — it's an ethical responsibility to protect minors.

How the 18+ Policy Is Enforced

Date of birth is mandatory and verified at the time of registration.
Age is confirmed a second time through ID verification during KYC.
Additional age verification may be carried out in cases of suspicion.
Accounts registered with a false age will be suspended immediately.

Advice for Parents

If a child or family member has opened an account on 11f99 — whether accidentally or intentionally — please [email protected]to let us know. We will act promptly.

Parental Control software — use it to control access to gaming sites on your device.
Keep your account password private — Keep your account secure so children or others cannot access it.
Talk to Your Child About Online Gaming — open conversation builds awareness.

Underage account

If an underage account is identified, all transactions will be voided and all data will be deleted. For more details, Privacy Policy Read.

5 11f99's commitment to responsible gaming

At 11f99, being a successful gaming platform means taking responsibility for our players' well-being. Responsible gaming and business success aren't at odds — in fact, the two go hand in hand.

11f99 will never pressure players to play more or place larger bets. All promotions and bonus offers are provided with clear, transparent terms — no hidden traps. And whenever a player needs help, we are always here.

No encouragement of excessive betting

11f99 makes no attempt to push you toward larger bets.

Transparent Offers

The terms of every bonus and promotion are fully transparent.

Support Is Always Ready

Always ready to help with responsible gaming tools.

Prioritising Wellbeing

The mental and financial wellbeing of every player is our highest priority.

Assess yourself — Self-Check

Ask yourself the questions below and answer honestly — this checklist is for your eyes only. If you answer "Yes" to most of them, start using the responsible gaming tools or reach out to our support team.

Remember, answering "Yes" to any of these questions doesn't make you a bad person — it simply means now is the right time to take action. 11f99 is always here to help.

Write to the Support Team [email protected] — Confidential and non-judgmental support

Visit the FAQ page All Your Common Questions, Answered in One Place

Self-Check Questions for Yourself

1. Have I gamed beyond my set budget?