11f99 Terms & Conditions — What You Need to Know Before Using the Platform

1Definitions & Key Terms

The following terms and phrases are used with specific meanings throughout these Terms & Conditions. Please keep these definitions in mind as you read the full document.

2Account Registration & Usage Policy

Eligibility to Register

To open an account on 11f99, users must meet all of the following requirements. If any condition is not satisfied at the time of registration, 11f99 reserves the right to terminate the account.

• You must be at least 18 years of age, or the legal adult age under applicable law.
• You must provide truthful, accurate, and complete information at registration — including your name, date of birth, address, email, and mobile number.
• Only one account per person is permitted. Opening multiple accounts under the same name or using the same personal details is strictly prohibited.
• An account is strictly personal — you may not register on behalf of someone else or using another person's details.

Account Security

Keeping your account password and login credentials strictly confidential is each user's responsibility. If you suspect any unauthorised access to your account, contact 11f99 Support immediately.

• Keep your password strong — use a combination of numbers, uppercase and lowercase letters, and special characters.
• If you log in from a cyber café or a shared device, always log out when your session is over.
• Do not share your account password with any third party.
• The account holder is responsible for all activity that takes place on their account.

Information Updates

If any of your details change — such as your address, mobile number, or email — please update your account or notify Support as soon as possible. Any complications arising from outdated information are the user's responsibility.

3KYC — Identity & Address Verification

11f99 verifies the identity of all users to ensure safe and transparent transactions. This is not simply a platform policy — it is a mandatory requirement under international standards.

When KYC Is Required

• Before submitting your first withdrawal request.
• When depositing or withdrawing amounts above a specified limit.
• If any discrepancies are found in the account information provided.
• At any time 11f99 deems it necessary.

Required Documents

All submitted documents must be clear, legible, and not expired. Unclear or expired documents may not be accepted.

KYC Processing Time

KYC verification is typically completed within business days, though it may take longer in some cases. Withdrawals may be temporarily held while verification is in progress. Once verification is complete, a confirmation will be sent to the registered email address.

4Deposit & Withdrawal Policy

Deposit Rules

Deposits on 11f99 must be made through approved methods only. The minimum deposit amount is set by the platform and may vary by method. Deposits from third-party accounts or in someone else's name are not permitted — all deposits must come from a payment method registered in the account holder's own name.

• Deposits are generally credited to your account instantly, though processing times may vary depending on the method used.
• Specific conditions apply to the refund of deposited funds — a direct refund is not always possible.
• Funds received from suspicious or unauthorised sources may be rejected and subject to investigation.

Withdrawal Conditions

KYC verification must be completed before submitting a withdrawal request. Minimum and maximum withdrawal limits vary depending on the method and account type.

• Withdrawals must be made via the same method used for the deposit — using a new method may require additional verification.
• Meeting the Wagering Requirement is mandatory before withdrawing any bonus funds.
• Processing times may range from a few hours to several business days, depending on the method.
• 11f99 reserves the right to verify any withdrawal request and may require additional documentation if necessary.

Transaction Limits

Log in to the platform or contact Support for specific limits.

5Betting Rules

General Betting Policy

The following general rules apply across all 11f99 games and betting markets. Any additional rules specific to a particular game or market will be displayed in the relevant section.

• Once a bet is confirmed, it cannot be cancelled or changed — please review carefully before confirming.
• Bets cannot be placed without sufficient balance. 11f99 does not offer credit betting of any kind.
• If a bet is rejected due to a technical issue, the staked amount will be refunded.
• 11f99 reserves the right to set or adjust betting limits at any time.

Void Bets — When a Bet Is Cancelled

A bet may be declared void or cancelled under the following circumstances, with the original stake returned to the account balance:

• If an event is postponed or cancelled and not rescheduled.
• If a technical error in the game prevents the result from being confirmed.
• If the displayed odds were incorrectly set and are proven to have been a clear error.
• If less than the required amount of play time occurs in a match (applicable to Sports Betting).

Sports Betting Special Rules

The following special rules apply to certain bet types in 11f99's Sports Betting section — including Wrestling Betting, Canoe Bet, and Tournament Outright:

• Live / In-Play Bet: Odds can change rapidly during a live event. The odds at the time the bet is confirmed are the ones that apply.
• Outright Bet: Settlement takes place only after the tournament concludes. Bets cannot be cancelled during the event.
• Accumulator Bet: If any single leg loses, the entire bet is lost. If a leg is Void, it is excluded and the remaining legs are used for settlement.
• Cash Out: When the feature is active, Cash Out is available at a set value. Once a Cash Out is made, no further claims on that bet will be accepted.

Casino Game Rules

In Slots, Live Casino, and Table Games, all game outcomes are determined by RNG. Each game's Paytable and rules are available within the game itself. In Live Casino, the decisions of real dealers and the resulting game outcomes are final.

6Bonus & Promotions Policy

General Bonus Terms

11f99 may offer various bonuses and promotions from time to time. Each offer comes with its own terms — please read them carefully before accepting any bonus.

• Each promotion has its own eligibility criteria — not all accounts may qualify automatically.
• Bonus funds cannot be withdrawn directly — the Wagering Requirement must be met first.
• A bonus from any single promotion cannot be claimed more than once.
• 11f99 reserves the right to modify, suspend, or cancel any bonus offer at any time.

Understanding Wagering Requirements

Say you receive a bonus of ৳1,000 with a 30× Wagering Requirement — that means you need to place a total of ৳30,000 in bets before the bonus becomes withdrawable. Note that some games may contribute differently toward meeting the wagering requirement.

Circumstances for Bonus Cancellation

A bonus may be cancelled and any associated winnings forfeited in any of the following situations:

• Exploiting bonuses through multiple accounts.
• Using bonuses through bonus arbitrage or any other form of manipulation.
• Claiming bonuses using false information.
• Attempting to withdraw funds before meeting the Wagering Requirement.

7Responsible Gaming Policy

11f99 believes that gaming is purely a form of entertainment and should never lead to addiction or financial hardship. This belief is what makes Responsible Gaming a core principle at 11f99.

Age Restriction

No person under the age of 18 is permitted to open an account or engage in gaming on 11f99. 11f99 operates KYC verification and age confirmation processes to prevent minors from accessing the platform. If someone opens an account using another person's details, the account in question may be cancelled and legal action may be taken.

How to Protect Yourself

• Set a budget before each session and stick to it.
• Never chase your losses with larger bets — it only makes things worse.
• Never treat gaming as a source of income — it is entertainment.
• If you need assistance Responsible Gaming See the Help section of the page.

8Prohibited Activities

The activities listed below are strictly prohibited on the 11f99 platform. Violating these restrictions may result in immediate account suspension or permanent termination, and all balances may be forfeited.

• Multiple Accounts: Operating multiple accounts under the same name or from the same device/IP address.
• Money Laundering: Using the platform to launder illicit funds.
• Fraudulent Activity: Attempting to manipulate game outcomes using software, bots, or any other technical means.
• Bonus Abuse: Using bonuses through Bonus Arbitrage or any other dishonest method.
• Underage Access: Allowing a minor to use your account, or operating an account on behalf of a minor.
• Collusion: Multiple players colluding to deliberately exploit or harm other users.
• Third-Party Transactions: Depositing or withdrawing through methods or accounts not registered in your own name.

9Account Closure & Suspension

Closed by User Request

Any user may request to close their account by contacting 11f99 Support at any time. Before the account is closed, any pending bets will be settled and the user will be given the opportunity to withdraw their verified balance.

Self-Exclusion (Voluntary Break)

As part of our Responsible Gaming commitment, any player may request a Self-Exclusion for a set period — during which they will be unable to access the platform. For more on this, On the Responsible Gaming page Full details are available.

Closed by 11f99

11f99 may suspend or permanently close an account under the following circumstances:

• If evidence of a Terms violation is found.
• If false information is submitted during KYC verification.
• If suspicious or fraudulent activity is detected.
• If the account remains inactive for an extended period (subject to our inactivity policy).

10Changes to Terms & Restrictions

Terms & Conditions Updates

11f99 reserves the right to amend, modify, or update these Terms & Conditions at any time. Any changes will be communicated on the platform and via the registered email address. Continued use of the platform after any changes constitutes acceptance of the updated Terms.

Service Limitations

11f99 reserves the right to suspend or discontinue any service, temporarily or permanently, without prior notice. Services may be temporarily interrupted due to technical maintenance, legal reasons, or other circumstances.

Limitation of Liability

11f99 accepts no financial liability in the following circumstances:

• Losses from game or bet disruptions caused by internet connectivity issues.
• Losses resulting from a user sharing their own login credentials.
• Losses resulting from issues with third-party software or services.
• Natural disasters or Force Majeure events.