11f99 Privacy Policy — How Your Personal Data Is Protected

1What Information We Collect

11f99 collects certain personal data necessary for the smooth operation of its services. The data collected is divided into the following categories:

Personal Identification Information

Financial Transaction Information

To process deposits, withdrawals, and betting transactions, 11f99 retains certain financial information:

• Summary details of deposit and withdrawal methods (full payment method details are not stored).
• Transaction history — amounts, dates and methods.
• Betting History — which games were played, when, and how much was wagered.
• Records of bonus and promotion usage.

Technical & Usage Data

Some technical information is collected automatically while you use the platform:

2How Data Is Collected

11f99 collects information through several methods — some directly from you, and some automatically. Each method is explained below:

Directly from you

• Registration Form: Information you provide when creating your account.
• KYC Process: Documents uploaded during identity verification.
• Contact Support: Information you share via email or chat.
• During Transactions: Payment details provided at the time of deposit or withdrawal.
• Account Settings: When updating profile information.

Automatically Collected

Certain information is collected automatically while you use 11f99. This is necessary for the platform to function properly, maintain security, and improve your experience:

• Server Log: Records of every page visit and details of any technical errors.
• Cookies & Local Storage: Browser-stored preferences and session data.
• Analytics: Overall usage patterns — which pages are visited most and where issues arise.

3How Your Data Is Used

Collected data is used solely for specific and legitimate purposes. Each purpose is detailed below:

Service Operations

• Creating, managing and verifying accounts.
• Processing deposits, withdrawals, and betting transactions.
• Storing game history and transaction records.
• Accurate tracking of bonuses and promotions.

Security & Fraud Prevention

• Detecting unauthorized access and suspicious activity.
• Prevention of multiple accounts or bonus abuse.
• Compliance with Anti-Money Laundering (AML) policy.
• Preventing access by minors.

Contact & Support

• Sending important account-related messages.
• Responding to support tickets and resolving issues.
• Sending notices of policy changes.
• Sending security alerts.

Platform Improvement

11f99 analyses aggregated usage data to improve the platform — identifying popular games, areas where players encounter issues, and features that need enhancement. This analysis is always carried out without any personally identifiable information.

4Data Sharing Policy — Who Receives Your Data and Who Does Not

One of 11f99's core commitments is never selling your data. However, in a limited number of circumstances, information may be shared with specific parties. The full list is provided below:

Who We May Share Your Data With

Conditions for Sharing with Third Parties

Whenever data is shared with a third party, that party is contractually required to comply with 11f99's privacy standards — ensuring your data remains protected even after it leaves us.

5Data Security Technologies & Methods

11f99 follows industry-leading standards to protect your data. Multiple layers of security work together to keep your information safe.

Storage Security

Data stored on 11f99's servers is kept in encrypted form. Only authorized personnel — and only when necessary — can access specific data, and every access is logged.

Password Protection

Your password is never stored in plain text — it is always converted using a strong hashing algorithm. This means no 11f99 employee can ever see your password.

What happens in the event of a security breach

In the event of a security breach, 11f99 will notify affected users as soon as possible. Immediate steps will be taken to minimize any damage, and the relevant authorities will be informed where necessary.

6Cookies & Tracking Technologies

11f99 uses cookies and similar technologies to enhance the platform experience and ensure security. A cookie is a small data file stored in your browser.

Types of Cookies We Use

Cookie Management

You can block or delete cookies through your browser settings. Please be aware, however, that disabling certain cookies may affect the functionality of some 11f99 features — particularly session cookies related to login.

7How Long Data Is Retained

11f99 does not retain data longer than necessary. Retention periods vary depending on the type and purpose of the data:

Active Account Data

All account data, transaction records, and gaming history are retained for as long as your account remains active. This information is necessary for delivering our services properly and resolving any disputes.

After Account Closure

Even after account closure, certain data is retained for a defined period for legal, regulatory, and security purposes. Financial transaction records are generally kept longer — in line with international standards and AML policy.

Data Deletion Request

Unless required by law, you may request that your data be deleted. This request [email protected]. Deletion requests may be put on hold for accounts under investigation or where there is a legal obligation to retain data.

8Your Rights Regarding Your Data

Every registered user at 11f99 has specific rights over their personal data. 11f99 respects these rights and is committed to fulfilling them within a reasonable timeframe.

How to Exercise Your Rights

To exercise any of the rights listed above [email protected]-email us with "Data Rights Request" in the subject line. We will respond as promptly as possible after verifying your identity. Some requests may not be fully fulfilled for legal reasons — in such cases, you will be informed of the reason.

9Protection of Minors

11f99 is a platform strictly for adults (18+). Collecting data from minors or providing them with services is strictly prohibited under 11f99's policy.

Age Verification Process

Date of birth is verified at the time of registration. Age is re-confirmed during the KYC process via identity document. If a user registers with false information and is later found to be underage:

• The account will be closed immediately.
• All collected data will be deleted.
• Refunds on deposited funds will be considered in accordance with the applicable policy.

Advice for Parents

If your child has opened an account on 11f99 — whether accidentally or intentionally — please [email protected]-contact us. We will act promptly and keep your information secure.

10Changes to the Privacy Policy

11f99 may update this Privacy Policy as needed — when new services are added, regulations change, or technical improvements are made. All changes will always be reflected on this page.

Notice of Changes

For significant changes, notice will be given via your registered email and on the 11f99 platform. Continued use of the platform after any changes constitutes acceptance of the updated policy.

Previous Version

If you need access to a previous version of this policy [email protected]— submit your request.

Contact

If you have any questions, concerns, or feedback regarding this Privacy Policy, please reach out to us directly: